Hovertronix Policies

Hoverboard Returns and Shipping Policy

Shipping Policy:

We offers FREE standard shipping on all orders. Please allow 5-10 business days for your hoverboard to arrive. We process all credit card orders through Authorize.net, please note that it takes 1 day after your order is placed for the order to settle and be ready for shipping. Any orders placed after 3 PM Pacific Time will settle 2 days after order is placed. Shipping and billing must match when an order is placed. For security reasons we DO NOT SHIP TO DIFFERENT BILLING AND SHIPPING addresses without ID verification. Orders with P.O. Box address will not be shipped out. We will reach out and request P.O. Box address to be changed to a normal address, if customers does not wish to change address on file, order will be refunded. Addresses provide by customers must be verified by their credit card company. Hovertronix does not ship to American Armed Forces Bases, AE. Hovertronix does not ship to Hawaii or Alaska.


Returns Policy:

Hovertronix products are satisfaction guaranteed and may be returned within 15 days of delivery date. After the 15 days are up, only the one year warranty applies and returns are no longer accepted. Returns are subject to a 20% restocking fee. Refunds will be made through paypal to the original purchaser . All returns must be in original condiditon (no scratches, dents, wear and tear) and include the original packaging with all parts inside. Only items purchased from www.hovertronix.com can be accepted for return. Hovertronix purchases from our authorized dealers cannot be returned through our website, you must discuss the return with your local shop. Shipping fees must be paid by customer on all returns.

To process a return, please pack the item(s) securely in the original product packaging. Please email support@hovertronix.com with pictures of the hoverboard, all accessories and original packaging so we can view and accept your return. Before sending your return shipment, please remove all extra labels from the outside of the package. All return shipping charges must be prepaid. It is recommended to ship via UPS Ground. Once we accept your return and you have shipped your item(s) email us the Return Tracking Number of your return package so we can monitor your delivery status. Items must be returned within 15 days of delivery.

*Please note that claims without photos of merchandise will not be accepted.

For any questions or concerns please email support@hovertronix.com


Warranty:

All our hoverboards come with a 30 day manufacturer warranty. Please note that we offer an Extended Warranty which is available at Cart page as an add on. Our warranty only covers faulty boards and manufacturer defects. It does not cover any physical damage including, but not limited to: wear and tear, water damage, broken lights, dropped units, cracked outer shells.


CUSTOMER SERVICE REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY FROM 9AM TO 5PM PCT.

Contractology.com

 

TEMPLATE ANTI-SPAM POLICY

 

 

Credit

 

This document was created using a Contractology template available at http://www.contractology.com.

 

What is spam?

 

In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose.

 

Hovertronix has a zero-tolerance spam policy.

 

Automated spam filtering

 

Hovertronix’s messaging systems automatically scan all incoming email [and other] messages, and filter-out messages that appear to be spam.

 

Problems with spam filtering

 

No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered-out by Hovertronix’s systems.

 

If you believe this has happened to a message you have sent, please advise the message recipient by another means.

 

You can reduce the risk of a message being caught by the spam filters by sending the message in plain text (i.e. no HTML), removing any attachments, and ensuring that your messages are scanned for malware before dispatch.

 

[User spam

 

Hovertronix provides a facility that enables users to send [email messages / private messages] to others.  Users must not use this facility to send unsolicited, bulk or indiscriminate messages, whether or not for a commercial purpose. ]

 

[Receipt of unwanted messages from Hovertronix

 

In the unlikely event that you receive any message from Hovertronix or sent using Hovertronix systems that may be considered to be spam, please contact Hovertronix using the details below and the matter will be investigated.]

 

Changes to this anti-spam policy

 

Hovertronix may amend this anti-spam policy at any time by publishing a new version on this website.

 

Contact us

 

Should you have any questions about this anti-spam policy, please contact Hovertronix using the details set out below:

 

support@hovertronix.com

 

You must retain the “Credit” section in this document. If you wish to use the document without the “Credit” section (e.g. to project a more professional image) then you can get a license to do so here:

 

http://www.contractology.com/free-document-license-anti-spam-policy.html

 

It is an infringement of our copyright to use the document without the “Credit” section and without paying the license fee.